Pilot service 8 of 10
Support Inbox Triage with Reply Drafts
A week of support email sorted by type and urgency, with a reply draft for each message that needs one.
Urgent messages get buried under routine ones, and the same answers get typed again and again.
Pilot. This is a pilot: a small, hands-on version of the service while we learn what works for buyers. It is not a finished product. A person reviews every report before it goes to you.
Not taking orders yet. Before we can offer this pilot: our sorting of support email still files too many messages as "other" (19 of 52 in our test) and 10 of 36 reply drafts are one general sentence. We are not offering this pilot until both are better. You can leave your details below and we will write when it is ready. Nothing is charged, and no order is taken until then.
Who it is for
Small e-commerce, software and service teams with a shared support inbox of 50 to 500 emails a week.
What you get
- Every message sorted into one type: order status, billing, refund request, technical, complaint, sales question, spam or other.
- Urgency flagged with the reason, such as a double charge, a cancellation or a long wait.
- A standard reply draft for each message that needs one, in your sign-off and following your refund and shipping policies; your team writes the parts that are about that customer.
- Messages about legal threats or safety flagged for a person, with no draft.
- What customers wrote about most that week.
See a sample made from invented data, produced by the same code a pilot uses, with the quality checks it passed.
The pilot
- One week of support email, up to 150 messages; one report with drafts.
What you send
- An export of a week of support email (CSV, or an mbox file).
- Your refund and shipping policies, your tone and your sign-off.
- Before you send anything, we agree in writing how your customers' messages are handled and when they are deleted.
What it is not
- Amber does not send replies or touch your inbox. You send any reply yourself.
- Drafts never promise refunds, credits or discounts.
- No access to your help desk or store: you send an export (CSV, or an mbox file).
Pilot price
$79 for one week of email, up to 150 messages. A test price for the pilot. It may change after the first pilots.
Nothing is charged on this page, and this pilot is not taking orders yet. If you tell us you are interested, a person reads it; it is not an order.
Tell us you are interested
Send only what the pilot needs. Your files are used only to prepare your report, are kept for up to 60 days after the pilot so we can answer questions, and are deleted sooner when you ask. We never log into your systems for a pilot.